Refund policy

Return Policy

At SCHŪ, we want you to have a seamless shopping experience, and we stand behind the quality of our products. Please take a moment to familiarize yourself with our return policy, which is designed to provide clarity and ensure a fair process.

14-Day Return Policy

You have 14 days from the date your orders is fulfilled to request a return. Please note that this policy applies exclusively to domestic US orders. For international orders, we offer exchanges only, and customers are responsible for return shipping costs.

Eligibility for a Return

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition as when you received it.
• It must be unworn or unused.
• It must be in its original packaging.
• You will need to provide the receipt or proof of purchase.

Items Flagged as FINAL SALE

Please be aware that items marked as FINAL SALE are not eligible for return. We are unable to accept returns on sale items or gift cards.

Starting a Return

To initiate a return, please log in to your customer account using the email associated with your order by clicking here: START A RETURN. Returns must be sent to the following address:

SCHŪslide C/O Dana Maskin 209 Bay Hill Drive, Newport Beach, CA 92660 USA

Return Process

Once your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that for international orders, customers are responsible for covering the return shipping costs. Items sent back to us without prior authorization for return will not be accepted.

Contact Us

For any questions or concerns related to returns, please don't hesitate to reach out to us at hello@schuslide.com. We are here to assist you.

Damages and Issues

We encourage you to inspect your order immediately upon receipt. If you encounter any issues such as defects, damages, or if you receive the incorrect item, please contact us promptly. We will assess the situation and take the necessary steps to make it right.

Exchanges

To expedite the process of receiving the item you desire, we recommend returning the unwanted item, and upon acceptance of the return, placing a separate order for the new item.

International Orders

For international orders, we offer exchanges only. Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for the refund. If your return is approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@schuslide.com, and we will promptly assist you.